In 2024, eight eKeeper technicians successfully completed the Empower program—a dynamic, virtual development course offered by Shafer Leadership Academy in Muncie, Indiana. Led by Program Manager Eilis Wasserman, Empower is designed to foster essential workplace and personal growth skills. Tailored specifically for IT professionals like eKeeper, the program also provides adaptable lessons that benefit a variety of industries. One of the most valuable aspects of the program is its emphasis on learning in community, offering participants an intentional space to connect and grow in ways that might not naturally occur in the workplace.
How Empower is Making a Difference for eKeeper IT Professionals
The 10-week Empower program focuses on six key areas that drive success:
- Tell Your Story: Technicians honed their ability to share their career paths and set meaningful goals.
- Build Lasting Connections: Participants gained skills to form valuable professional networks and peer relationships.
- Lead with Strengths: The program emphasized recognizing unique strengths and applying them in team settings.
- Balance Work & Life Priorities: Empower offered strategies to manage work demands while prioritizing well-being.
- Communicate with Confidence: Technicians learned ways to communicate with clarity and impact, both internally and with clients.
- Invest in Financial Futures: The course provided practical insights on financial literacy for lasting security.
Stephen Turbe, System Analyst II, shared, “Empower has improved my ability to communicate more effectively with both coworkers and clients, strengthening my client relationships.” System Analyst I, Amanda Collins, added, “Learning about my colleagues’ unique strengths has made reaching out to them easier and more effective.” Another participant highlighted, “The wealth of knowledge resources provided gives me valuable tools I can explore even now that the class has ended.”
These testimonials underscore how Empower fosters individual growth while promoting a collaborative, client-centered environment.
Strengthening Client Service and Team Dynamics at eKeeper
Empower’s comprehensive training has made a lasting impact on the eKeeper team. By building trust, enhancing communication, and fostering collaboration, the program equips eKeeper technicians to serve clients with greater insight and professionalism. One technician described Empower as “a whole-life booster, addressing areas we may not consider improving upon.” Another shared, “The program will improve us as a team and will positively impact customer relations over time.”
Reflecting on the program’s value, Eilis Wasserman noted, “Empower is about creating a supportive space for participants to unlock and leverage their strengths—it’s exciting to see how these skills will positively shape client interactions and team performance.”
Shafer Leadership Academy Empower Program: Customized for eKeeper
Shafer Leadership Academy is recognized for delivering impactful, adaptable leadership programs like Empower. Under Eilis Wasserman’s guidance, the academy tailored a curriculum for eKeeper that combines one-on-one coaching, expert-led workshops, and engaging peer discussions. The emphasis on learning in community allowed participants to share experiences and insights in an intentional way that fosters both individual and team growth. One participant reflected, “Learning to trust others’ strengths helped me contribute more fully, which enhances both individual and team performance.”
Interested in Transforming Your Team? Learn More About Shafer Leadership Academy’s Empower Program
Shafer Leadership Academy offers Empower as a customizable development program that meets the specific needs of any industry. Participants receive a certificate of completion, and the curriculum is adaptable for building essential skills in leadership, communication, and client service.
For organizations interested in similar programs, please visit shaferleadership.com/empower to learn more.